Privacy Policy
Last updated: 2025
This Privacy Policy explains how BrightOPS IT INC (“we”, “us”, “our”) collects, uses and protects your information when you visit our website or use our services.
1. Who we are
BrightOPS IT INC is a digital operations and e-commerce management platform that provides services such as store management, advertising, brand management, logistics coordination, automation and lead generation for online businesses.
If you have questions about this policy, you can contact us at:
contact@brightopsitinc.com
2. Information we collect
We may collect the following categories of information:
- Contact details: name, email address, phone number, company name, role.
- Business information: websites, store URLs, marketplaces, basic financial or performance data you choose to share.
- Payment information: when you pay for our services, payment details are processed securely by third-party providers (for example Stripe, PayPal, or other gateways). We do not store full card numbers on our own servers.
- Technical data: IP address, device type, browser type, pages visited, time spent, and similar analytics information.
- Communication data: emails, messages and other correspondence with us.
3. How we use your information
We use the information we collect to:
- Provide and manage our services.
- Respond to your enquiries and support requests.
- Process payments and invoices.
- Improve our website, services and user experience.
- Send you relevant updates about our services (you can opt out at any time).
- Maintain security, prevent fraud, and comply with legal obligations.
4. Payment processors and third parties
We may use trusted third-party providers to process payments and support our services, such as:
- Stripe
- PayPal
- Other payment gateways or billing platforms, as communicated to you
5. Cookies and tracking
Our website may use cookies and similar technologies to understand how visitors use the site, improve performance and remember certain preferences. You can adjust your browser settings to refuse some or all cookies. However, this may affect how certain website features work.
6. Legal basis (where applicable)
Depending on your location, our legal basis for processing your information may include:
- Performance of a contract (providing services you have requested).
- Legitimate interests (improving and protecting our services, communications with you).
- Compliance with legal obligations.
- Your consent, where required (for example, certain types of marketing).
7. Data retention
We keep your information only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, for tax or accounting records).
8. Your rights
Depending on your location, you may have rights in relation to your personal data, including the right to:
- Access, correct or delete your information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at contact@brightopsitinc.com.
9. Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to this Privacy Policy
We may update this Policy from time to time. The “Last updated” date at the top of this section will be revised when changes are made. We encourage you to review this page periodically.
Terms of Service
Last updated: 2025
These Terms of Service (“Terms”) govern your use of the BrightOPS IT INC website and our services. By accessing or using our site or services, you agree to be bound by these Terms.
1. Services
BrightOPS IT INC provides digital operations and consulting services, including but not limited to store management, advertising, brand management, logistics support, automation, lead generation and related advisory services. Specific details of the services we provide to you will be set out in written proposals, scopes of work or agreements.
2. No guarantees of results
We do not guarantee any particular revenue, profit, ranking or performance outcome. We will use reasonable skill and care, but results in e-commerce and advertising depend on many factors outside our control (including markets, platforms, competition, product quality and external events).
3. Client responsibilities
You agree to:
- Provide accurate, complete and up-to-date information about your business when requested.
- Ensure that your products, content and activities comply with applicable laws and platform rules.
- Maintain any required platform accounts (e.g. Amazon, Shopify, ad accounts) in good standing.
- Pay invoices on time, in accordance with agreed payment terms.
4. Fees and payments
Our fees, billing cycles and payment methods will be described in our proposal or agreement with you. Unless otherwise agreed:
- Fees are due in the currency and on the schedule stated in our proposal or invoice.
- Payments are processed securely via third-party providers (for example Stripe, PayPal, bank transfer, or others).
- You are responsible for any bank charges, transfer fees or currency conversion costs.
If payment is not received on time, we may pause or suspend services until outstanding amounts are paid.
5. Refunds
Due to the nature of our work (time, expertise, and strategy), fees for completed or ongoing services are generally non-refundable. Any exception or partial refund will be evaluated on a case-by-case basis and must be confirmed by us in writing.
6. Intellectual property
Unless otherwise agreed in writing:
- Strategies, frameworks, internal documentation and systems created by BrightOPS IT INC remain our intellectual property.
- Content, creatives or deliverables created specifically for your brand may be used by you in your business, subject to full payment of relevant fees.
7. Confidentiality
We treat your business information as confidential and will not disclose it to third parties except:
- Where necessary to deliver the services (for example, vetted contractors or platform partners).
- Where required by law or legal process.
- Where you have given us explicit permission.
8. Third-party platforms and risk
Many services we provide involve third-party platforms (such as Amazon, Shopify, Google, Meta, TikTok, payment providers and logistics partners). We do not control these platforms and are not responsible for their actions, downtime, suspensions or policy changes.
9. Limitation of liability
To the maximum extent permitted by law, BrightOPS IT INC and its team will not be liable for any indirect, incidental, consequential or special damages, loss of profits, loss of revenue, loss of data or business interruption arising out of or in connection with the use of our services.
Our total liability for any claim relating to the services will be limited to the amount you have paid us for the relevant service in the twelve (12) months preceding the event giving rise to the claim.
10. Acceptable use
You agree not to use our services for any unlawful, abusive or harmful purpose, including but not limited to:
- Violating any applicable laws or regulations.
- Selling illegal, dangerous or prohibited goods.
- Engaging in fraud, deceptive practices or platform manipulation.
11. Governing law
Unless otherwise agreed in writing, these Terms are governed by the laws of the State of Texas, USA, without regard to its conflict of law principles. Any disputes shall be resolved in the courts located in Texas, USA, subject to any mandatory applicable law.
12. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Continued use of our website or services after changes take effect constitutes your acceptance of the revised Terms.
13. Contact
If you have any questions about these Terms, please contact:
contact@brightopsitinc.com